Frequently Asked Questions

We provide state-of-the-art, high-quality diagnostic imaging services.

Frequently Asked Questions

We provide state-of-the-art, high-quality diagnostic imaging services. Our mission to act as an imaging resource that serves as an exclusive medical practices. If you have any related question, please search here.

Why is my partner only allowed in at the end of my obstetrical ultrasound?

At Erin Diagnostic Imaging we take pride in quality medical imaging. Your obstetrical exam consists of many specific views required by our radiologist to make up the diagnostic reports. The sonographer requires their full attention to the requirements of the exam. Due to this reason the sonographer will call your partner in at the end of the exam once all the measurements of the fetus are taken if you choose. At this point you will both be shown the screen together. Thank you for your cooperation to our commitment to high quality diagnostics.

Why do I need to arrive early for my appointment?

Arriving late may result in a longer wait time or the need to reschedule your appointment. To help us stay on schedule and minimize disruptions, please plan to arrive at least 10 minutes before your scheduled appointment time.

Can I pick up my images to take to my doctor or specialist?

If your physician or a specialist asks you to bring a copy of your images please call us at least 24 hours in advance and we will prepare a CD/DVD for you to take to them. Copies of your report may be sent directly to another physician or specialist with your consent. Simply call our office with the doctor’s name, address and fax number.

How can I renew my OHIP card?

For information on changing or renewing your health card please click here.

Why can't the technologist tell me what they see?

A technologist is not legally allowed to give you any results. The examination must be read by a doctor who specializes in reading these tests.

How long does it take for my doctor to get the results?

Your doctor will get the results of your test within 3-4 business days, if not sooner.

I was told not to eat or drink anything before my test. Can I take my medication?

If you are taking any medication that you are concerned about, or are diabetic, please tell the receptionist when you book your appointment.

Why is scent awareness important?

Purpose
To help maintain a comfortable and supportive environment for everyone, including individuals who may experience sensitivities to scents in the workplace.

Scope
This awareness applies to all staff, patients, physicians, volunteers, and visitors within Erin Diagnostic Imaging spaces.

Guidelines
•⁠ ⁠Consideration for Others:
We kindly ask everyone to be mindful of the potential effects that scented products or strong fragrances may have on others, including discomfort or health-related symptoms.
•⁠ ⁠Shared Spaces:
In clinical and administrative areas, please consider minimizing the use of scents or fragrances that may linger in shared or enclosed spaces.
•⁠ ⁠Respectful Dialogue:
If concerns arise, we encourage open, courteous communication. Our goal is to work together to create a comfortable environment for all.
•⁠ ⁠Support and Flexibility:
Individuals who are affected by scent sensitivities are encouraged to speak with their manager or Human Resources for support. Requests for accommodations will be handled with care and discretion.

How long will my test take?

Most tests take less than ½ hour to complete. Some pregnancy ultrasounds, arterial ultrasounds, and some gastric tests can take longer. It is always a good idea to leave plenty of time before any other appointments. You may ask the receptionist or technologist for a better idea of timing for your examination.

Why do I need to book an appointment for some tests?

Some tests (gastrics, ultrasound, mammography, etc.) require an appointment. This is due to preparation that you must do for the test or because we need to be sure that specialized equipment or staff is available for your test.

Why do you need to see my health card at every visit?

Your OHIP card is the form of payment for your test(s). We need to verify the information that we have every time you come in so that we can get paid for the tests. If we do not have your current health card number and version code, OHIP will not reimburse us for your test and we will send you a bill in the mail.

Why do I need to bring my requisition if I've already booked the appointment?

Just like a prescription, your requisition is a legal order from your doctor. We are unable to perform any tests on you without this paper.

Why do I have to pay for my report ordered by my Chiropractor?

If your chiropractor has ordered an X-ray for you they may request a report along with the x-ray images. Reports ordered by chiropractors are not covered by OHIP. This charge covers the cost associated with the radiologist’s time and expertise in interpreting the imaging studies and preparing comprehensive reports. The cost will depend on how many body parts are requested for imaging.

Do I need a requisition to make an appointment for a mammogram?

You can self-refer for mammograms beginning at age 40. You will not need a doctor or nurse practitioner’s referral and the service is covered by OHIP.
Talk to your doctor, nurse practitioner or call Health811 to have a conversation about your risk of cancer, the potential benefits and potential harms of breast cancer screening and your preferences and values for screening to determine if it is right for you.
For more information, please visit Cancer Care Ontario:
https://www.cancercareontario.ca/en/types-of-cancer/breast-cancer/screening/ages-40-49-what-you-need-to-know

RHO

What is Rho?

Rho is a software program that analyzes a standard x-ray using artificial intelligence, and lets the radiologist know if you possibly have low BMD. Radiologists may include findings of low BMD in their report to your referring physician to prompt them to conduct a clinical fracture risk assessment related to bone health.
https://www.16bit.ai/rho/faq/

I was given an RHO Screening result, what does this mean?

You were identified as having low bone mass, which may indicate osteopenia or osteoporosis. These conditions can increase your risk of bone fractures. While RHO is not a diagnostic tool, it helps identify patients who may benefit from further evaluation. You should discuss your results and further steps with your doctor.

What further evaluation is needed?

Your doctor may recommend a BMD test using Dual-Energy X-Ray Absorptiometry (DXA) to confirm the diagnosis and assess fracture risk.

What is low bone mass?

Low bone mass, also known as osteopenia, is a condition where your bone mineral density (BMD) is lower than normal, but not low enough to be classified as osteoporosis.

Osteoporosis is a medical condition in which bones become weak and brittle, making them more likely to break (fracture) even from minor falls or, in severe cases, simple movements like bending or coughing.

Why is this important?

Early detection of low bone density allows for:
-Fracture risk assessment
-Timely intervention or treatment
-Monitoring bone health over time

Why is Rho an “opportunistic screening test”?

Rho analyzes an x-ray that has already been acquired. It takes the opportunity to assess your bone health while you are undergoing x-ray for another medical indication (i.e. cough, pain). It provides bonus information that a radiologist would not typically be able to see with their own eyes.

When and how does Rho screen my x-ray?

If you are undergoing an x-ray of the chest, pelvis, knee, lumbar spine, thoracic spine, or hand and are over the age of 50, Rho will automatically screen your x-ray as soon as it is performed. Rho will provide results to your radiologist to consider while they are reviewing your x-ray.

If you have requested Rho to analyze your x-ray through a patient imaging portal, it will analyze your x-ray and provide the report to you. We encourage you to discuss the report with your healthcare provider.

What information does Rho provide?

Rho lets the radiologist know if your x-ray suggests you may have low BMD. The radiologist can choose to include this finding in their report of your x-ray. This information will give your healthcare provider insight into your bone health and may prompt additional screening measures such as a fracture risk questionnaire.

If you have accessed Rho through a patient imaging portal, you can share your report with your healthcare provider. This information will give your healthcare provider insight into your bone health and may prompt additional screening measures such as a fracture risk questionnaire.

What are the risks?

Since Rho is a technology that analyzes an x-ray that has already been acquired, there is no additional radiation risk to you. If you may have low BMD, your healthcare provider might ask you a series of questions to assess your risk of fracture and may recommend that you have a different type of x-ray (a DXA) that includes a very low dose of radiation (about the same amount as you get by just living on earth for a few days). If you are found to have low BMD or are at increased risk of future fracture, there are treatment and prevention options including lifestyle modification and pharmaceutical interventions.

What are the benefits?

If Rho identifies that you may have low BMD, and your healthcare provider is not already aware, then this early detection could enable earlier initiation of preventative or treatment strategies to help maintain bone health and prevent future fractures.

Was my x-ray transferred to a third-party when it was screened by Rho?

Rho is installed at healthcare institutions and analyzes x-rays without transferring any information to the manufacturer or other third-parties.

If you accessed Rho through a patient imaging portal, the x-ray was not transferred, the patient imaging portal analyzes it on their server using our software.